Shipping policy

Reliable Delivery Across Pakistan

We want ordering your lighting to be as simple as possible from the moment you place your order to the moment it arrives at your door.

We currently offer nationwide delivery across Pakistan through established courier and logistics partners. Depending on your location, order size, product type, and service availability, we may use TCS, Leopards Courier, M&P Express, or another suitable logistics partner.

Order Processing

Orders are normally processed within 1–2 business days after the order has been successfully placed and, where applicable, confirmed by our team.

For certain products, particularly larger or fragile lighting fixtures, additional preparation time may be required to ensure the product is properly inspected and packaged before dispatch.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Before Your Order Ships

We may contact you to confirm:

  • Your delivery address
  • Phone number
  • Product availability
  • Cash-on-delivery details, where applicable
  • Any special delivery requirements

Once your order has been dispatched, you will receive your tracking information where tracking is available.

Delivery Times Within Pakistan

Our estimated delivery times are:

Destination Estimated Delivery
Same city 1–2 business days
Major cities 1–3 business days
Other cities 2–5 business days
Remote areas 4–7 business days

 

These are estimated delivery windows, not guaranteed delivery dates. Actual delivery may vary depending on the destination, courier service, weather, public holidays, and other circumstances outside our control.

Shipping Charges

Shipping charges depend primarily on:

  • Product weight and dimensions
  • Delivery location
  • Number of items
  • Whether the shipment requires special handling
  • Courier service selected

For standard products, shipping charges will be displayed at checkout before you complete your purchase.

For particularly large, heavy, or fragile lighting fixtures, we may contact you separately regarding the most suitable delivery method and any additional freight charges.

Free Shipping

From time to time, we may offer free or discounted shipping promotions on selected products or orders above a specified value.

Any applicable promotion will be clearly displayed on the website.

Our Courier Partners

Depending on the shipment, we may use:

TCS

TCS is one of Pakistan's most established courier networks and is used for reliable nationwide deliveries.

Leopards Courier

Leopards provides domestic express, overnight, economy, and other delivery services, with shipment tracking available for its services.

M&P Express

M&P is another established Pakistani courier and logistics provider that we may use depending on the destination and shipment requirements.

Large & Fragile Shipments

Lighting fixtures such as large chandeliers, multi-piece ceiling lights, and oversized fixtures require more protection than ordinary parcels.

For these orders, we may use specialized cargo or logistics services rather than standard parcel delivery. This allows us to prioritize the safe transportation of your purchase.

Tracking Your Order

Once your order has been dispatched, we will provide tracking information when available.

You can use the tracking number to follow your shipment through the relevant courier's tracking system.

Please keep your phone available during the expected delivery period, as the courier may contact you before attempting delivery.

Delivery to Remote Areas

We aim to serve customers throughout Pakistan, including areas outside major cities.

However, deliveries to remote locations, mountainous regions, Gilgit-Baltistan, AJK, and certain areas of Balochistan and Khyber Pakhtunkhwa may take longer and may incur additional delivery charges.

If your location requires special handling or a different delivery method, we will inform you before dispatch whenever possible.

Inspect Your Order Upon Delivery

Lighting products can be delicate, so we strongly recommend inspecting your package when it arrives.

Please check for:

  • Visible damage to the outer packaging
  • Broken glass
  • Damaged fixtures
  • Missing components
  • Incorrect products

If the package appears severely damaged, please photograph the packaging and product before disposing of any packaging materials and contact us as soon as possible.

Proper packaging is particularly important for fragile lighting products; courier providers also place responsibility on the shipper for appropriate packaging of fragile goods.

Delays

While we work hard to deliver orders within the estimated timeframe, occasional delays can occur due to:

  • Severe weather
  • Road closures
  • Public holidays
  • Courier network disruptions
  • High-volume periods
  • Incorrect or incomplete addresses
  • Remote-area delivery restrictions

If your order is significantly delayed, please contact us and we'll help you track and resolve the issue.

International Shipping

International shipping is currently limited and may not be available for every product.

Because lighting products can be large, heavy, and fragile, international delivery requires different packaging, freight arrangements, and customs considerations.

If you are outside Pakistan and would like to purchase from us, please contact us before placing your order with:

  • Your country
  • City
  • Products you're interested in
  • Quantity required

We'll determine whether international delivery is possible and provide you with an estimated shipping cost and delivery timeframe.

Any applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country are the responsibility of the customer unless explicitly stated otherwise.

Questions About Delivery?

If you have a question about shipping before placing your order, we're happy to help.

Contact us with your location and the product you're interested in, and we'll help you determine the most suitable delivery option.

Lights People Love. Delivered With Care.