Last Updated: 18/08/2026

Welcome to On-Light.

These Privacy Policy & Terms of Service explain how we operate our website, how we collect and use information, and the terms that apply when you browse our website or purchase products from us.

By accessing or using our website, placing an order, creating an account, contacting us, or otherwise interacting with our services, you acknowledge that you have read and understood these policies.

These policies apply to our website, online store, product listings, customer-support channels, and related services operated by On-Light.

PART I — PRIVACY POLICY

1. Our Commitment to Your Privacy

We respect your privacy and take reasonable steps to protect the information you provide to us.

As a growing Pakistani e-commerce business, we aim to collect only the information reasonably necessary to operate our store, process orders, communicate with customers, improve our services, and meet applicable legal and business requirements.

We do not sell your personal information as a business model.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide Directly

When you place an order, contact us, subscribe to updates, or otherwise communicate with us, we may collect:

• Full name
• Delivery address
• Billing address
• Phone number
• Email address
• Order details
• Payment or payment-related information
• Customer-service communications
• Product preferences or enquiries
• Information you voluntarily provide to us

For example, if you contact us on WhatsApp to ask which chandelier would suit your dining room, we may retain the relevant conversation so that we can respond to you and provide customer support.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Products viewed
• Referral source
• Website interaction data
• Date and time of visits
• Other technical or usage information

This information helps us understand how visitors use our website and improve its performance.

3. How We Use Your Information

We may use your information for legitimate business purposes, including:

Processing Orders

We use your information to:

• Confirm and process orders
• Verify delivery information
• Arrange payment
• Arrange courier delivery
• Provide order updates
• Handle cancellations, returns, refunds, and exchanges

Customer Support

We may use your information to:

• Respond to questions
• Provide product guidance
• Resolve complaints
• Troubleshoot issues
• Handle damaged or defective products
• Communicate regarding your orders

Improving Our Website

We may analyse usage information to understand:

• Which products customers are interested in
• Which pages are most useful
• How customers navigate the website
• Where website improvements are needed

Marketing

Where permitted and where you have provided the appropriate consent or where otherwise permitted by applicable law, we may use your contact information to send:

• New product announcements
• Promotions
• Special offers
• Lighting guides
• Newsletters
• Other marketing communications

You may unsubscribe from marketing communications at any time.

Transactional communications, such as order confirmations, delivery updates, refund notifications, and important service announcements, may still be sent because they are necessary to provide the service you requested.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep products in your shopping cart
• Remember preferences
• Understand website traffic
• Improve website performance
• Measure advertising effectiveness
• Provide relevant content or marketing

Some cookies may be provided by third-party services we use, such as website analytics, advertising, payment, or social-media platforms.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Who We May Share Information With

We may share necessary information with trusted service providers where required to operate our business.

These may include:

Courier & Delivery Partners

We may share your name, phone number, address, order information, and related details with delivery providers such as TCS, Leopards Courier, M&P, or another logistics provider selected for your order.

Payment Providers

Where online payments are available, payment information may be processed by the relevant payment gateway, bank, or financial service provider.

We generally do not need to store your complete card information ourselves when payment processing is handled by a third-party payment provider.

Technology & Website Providers

We may use third-party services for:

• Website hosting
• Shopify or other e-commerce infrastructure
• Analytics
• Customer support
• Email
• Marketing
• Security
• Website performance

These providers may process information on our behalf to provide their services.

Legal or Regulatory Authorities

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Prevent fraud or abuse
• Protect our business, customers, or website
• Establish or defend legal claims
• Protect the rights, safety, or property of any person

We do not share customer information with unrelated third parties merely for their own marketing purposes.

6. Payments

Where we offer online payment methods, payment processing may be handled by third-party payment processors.

We do not intend to store sensitive payment credentials such as complete debit or credit card numbers on our own systems unless necessary and lawfully permitted.

Payment providers may have their own privacy policies and terms that apply to the processing of payment information.

7. WhatsApp, Social Media & Messaging

We may use services such as WhatsApp, Instagram, Facebook, or other communication channels for customer support and business communications.

When you contact us through a third-party platform, the information you provide may also be subject to that platform's own privacy policy and terms.

We are not responsible for the independent privacy practices of third-party platforms.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, computer system, or electronic storage method can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

9. How Long We Keep Information

We retain information for as long as reasonably necessary for the purposes described in this policy, including:

• Processing and maintaining transaction records
• Providing customer support
• Handling returns and warranties
• Maintaining accounting and financial records
• Resolving disputes
• Preventing fraud
• Meeting legal, regulatory, tax, or other legitimate business requirements

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable retention requirements.

10. Your Choices

Depending on the circumstances and applicable law, you may contact us to:

• Request information about personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of information where appropriate
• Unsubscribe from marketing communications
• Ask questions about how your information is used

Some information may need to be retained where we have a legitimate or legal reason to do so.

For example, deleting your marketing preferences does not necessarily mean we can delete transaction records that we need to retain for accounting, fraud prevention, warranty, dispute resolution, or legal purposes.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children for independent marketing purposes.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

12. International Processing

Although our business is based in Pakistan, some technology or service providers we use may process information outside Pakistan.

Where this occurs, information may be subject to the laws and security practices applicable to those providers and their jurisdictions.

By using our services, you understand that such processing may occur where necessary to operate our website and business.

13. Third-Party Websites

Our website may contain links to third-party websites, including courier tracking pages, social-media platforms, payment services, manufacturers, or other websites.

These websites operate independently from us and may have their own terms and privacy policies.

We encourage you to review their policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, technology, services, or legal requirements change.

When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice through our website or other communication channels.

Your continued use of the website after an updated policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

PART II — TERMS OF SERVICE

15. About These Terms

These Terms of Service govern your use of onlightofficial.com, including purchases made through our online store.

By accessing the website or placing an order, you agree to these Terms of Service together with our:

• Privacy Policy
• Refund & Return Policy
• Shipping Policy
• Any product-specific terms
• Any other terms presented to you at the time of purchase

If you do not agree with these terms, please do not use the website or place an order.

16. Our Business

On-Light, trading as On-Light, operates an online lighting store serving customers in Pakistan.

We sell lighting products including, but not limited to:

• Chandeliers
• Pendant lights
• Wall lights
• Ceiling lights
• Outdoor lights
• LED lighting
• Decorative lighting
• Lighting accessories

Our goal is to provide customers with convenient access to lighting products through an online shopping experience.

17. Eligibility

By using our website or placing an order, you represent that:

• The information you provide is accurate and complete.
• You have the legal capacity to enter into a transaction.
• You are not prohibited from using our services under applicable law.

Where a person is legally a minor, orders should be placed with the involvement and permission of a parent or legal guardian.

18. Product Information

We make reasonable efforts to display product information accurately, including:

• Product photographs
• Dimensions
• Materials
• Colours
• Wattage
• Lighting type
• Specifications
• Availability
• Pricing

However, minor differences may occur between photographs and the physical product because of:

• Screen settings
• Lighting conditions
• Photography
• Manufacturing batches
• Natural material variation
• Minor finishing differences

Such minor differences do not necessarily constitute a product defect.

Where an important product specification is uncertain, please contact us before purchasing.

19. Lighting & Electrical Information

Lighting products are electrical products and should be treated accordingly.

Unless expressly stated otherwise, installation should be carried out by a qualified electrician or appropriately experienced professional.

Customers are responsible for ensuring that a product is suitable for their electrical installation.

Before installation, please confirm relevant specifications such as:

• Voltage
• Wattage
• Bulb type
• Socket type
• Dimming compatibility
• Indoor/outdoor suitability
• Mounting requirements
• Ceiling or wall structure

We are happy to provide product information available to us, but we do not replace the professional judgment of an electrician or other qualified installer.

20. Outdoor Lighting

Outdoor-rated products must only be used in locations and conditions for which they are designed.

A product described as suitable for outdoor use does not necessarily mean that it is suitable for every weather condition, exposure level, water contact, or installation environment.

Please follow the product specifications and installation instructions.

21. Product Availability

Products displayed on the website may be subject to availability.

We may experience situations where:

• Stock becomes unavailable
• A supplier discontinues a product
• Product availability changes unexpectedly
• A product becomes temporarily unavailable

If we cannot fulfil an order after it has been placed, we may contact you to discuss an alternative, replacement, delayed fulfilment, or refund, as appropriate.

22. Prices

We aim to keep all prices accurate.

However, errors may occasionally occur due to technical, supplier, administrative, or other reasons.

Prices may change without prior notice.

Any price change after an order has been successfully accepted will not automatically alter an already confirmed order, except where a correction is required because of an obvious pricing or listing error and applicable law permits such correction.

Where a significant pricing error occurs, we may contact you before dispatch to confirm whether you wish to proceed at the correct price or receive a cancellation/refund.

23. Taxes & Charges

Unless expressly stated otherwise, prices displayed on our website may be subject to applicable taxes, duties, delivery charges, or other charges depending on the order and destination.

Any applicable charges that are known and reasonably determinable at checkout will be displayed before you complete the purchase where the platform supports such disclosure.

For international orders, the customer may be responsible for applicable customs duties, taxes, import charges, or clearance fees unless we explicitly state otherwise.

24. Orders

Placing an order constitutes a request to purchase the selected products.

After receiving your order, we may send an acknowledgement or confirmation.

An order may be subject to verification of:

• Product availability
• Price
• Delivery address
• Payment information
• Contact information
• Fraud or security checks

We reserve the right to cancel or decline an order where reasonably necessary, including where there is a genuine stock issue, obvious pricing error, suspected fraud, inability to deliver, or other legitimate operational or legal reason.

Where you have already paid for a cancelled order, we will arrange the applicable refund.

25. Cash on Delivery

Where Cash on Delivery is offered, you agree to provide an accurate delivery address and a reachable telephone number.

Repeated refusal to accept legitimate orders, deliberate submission of false orders, or abuse of Cash on Delivery services may result in restrictions on future Cash on Delivery purchases.

We may require advance payment for certain products, custom orders, unusually large orders, or orders where previous delivery attempts were unsuccessful.

26. Shipping & Delivery

Shipping arrangements are governed by our Shipping Policy.

Estimated delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by:

• Weather
• Public holidays
• Courier delays
• Road closures
• Remote-area restrictions
• Incorrect address information
• High-volume periods
• Events outside our reasonable control

Customers are responsible for providing complete and accurate delivery information.

27. Returns, Refunds & Exchanges

Returns and refunds are governed by our Refund & Return Policy.

That policy explains:

• Eligible return circumstances
• Damaged products
• Defective products
• Wrong products
• Change-of-mind requests
• Return shipping
• Refund processing
• Exclusions
• Special-order products

Where these Terms of Service and the Refund & Return Policy overlap, the more specific return provisions will apply.

Nothing in these policies is intended to remove any consumer rights that cannot lawfully be excluded.

28. Order Cancellation

Where permitted, you may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our Refund & Return Policy.

Custom, made-to-order, specially sourced, or already-prepared products may have additional cancellation restrictions disclosed at the time of purchase.

29. Customer Accounts

If we allow customer accounts, you are responsible for:

• Keeping login details confidential
• Providing accurate account information
• Updating information when necessary
• Preventing unauthorized access to your account

You are responsible for activity occurring through your account unless the account was used without your authorization and you notified us promptly.

We may suspend or restrict accounts associated with fraud, abuse, unlawful activity, or serious violations of these terms.

30. Prohibited Uses

You must not use our website or services to:

• Commit fraud
• Submit false orders
• Misrepresent your identity
• Attempt unauthorized access
• Interfere with website security
• Introduce malware or malicious code
• Scrape or copy website content in a harmful or unauthorized manner
• Abuse promotions
• Harass our staff
• Use the website for unlawful purposes
• Infringe intellectual-property rights
• Attempt to disrupt the service for other customers

We reserve the right to take appropriate action against abusive or unlawful activity.

31. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to On-Light.

This may include:

• Logos
• Brand names
• Product descriptions
• Graphics
• Illustrations
• Photographs
• Website design
• Text
• Original marketing material

You may not reproduce, modify, distribute, sell, publicly display, or commercially exploit our protected content without prior written permission, except where permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

32. Customer Reviews & User Content

Where we allow customers to submit:

• Reviews
• Photographs
• Videos
• Testimonials
• Comments
• Feedback

you agree not to submit content that is:

• False or misleading
• Fraudulent
• Abusive
• Defamatory
• Illegal
• Infringing
• Harmful
• Unrelated to the product or service

By submitting content that you own to us for publication, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, and customer-information purposes, without requiring additional payment, unless otherwise agreed.

You should not submit another person's photograph, personal information, or copyrighted material without appropriate permission.

We reserve the right to remove content that violates these terms or is otherwise inappropriate.

33. Promotions & Discount Codes

Promotions, discount codes, sales, and special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined.
• A promotion may have an expiry date.
• Certain products may be excluded.
• Discount codes may be limited to one use per customer.
• Promotions may be withdrawn where fraud or abuse is suspected.

The specific terms presented with a promotion will govern that offer.

34. Third-Party Services

Our website may rely on third-party services, including:

• Shopify or other e-commerce infrastructure
• Payment processors
• Banks
• Courier companies
• Analytics providers
• Advertising platforms
• Social-media platforms
• Email providers
• Customer-support tools

These services may have their own terms and privacy policies.

We are not responsible for independent third-party services or their systems, although we will make reasonable efforts to work with providers to resolve issues affecting your order.

35. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access.

The website may occasionally become unavailable because of:

• Maintenance
• Updates
• Technical failures
• Hosting problems
• Security incidents
• Internet disruptions
• Third-party service failures
• Events outside our reasonable control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

36. Errors on the Website

We make reasonable efforts to ensure that information on the website is accurate.

However, the website may occasionally contain:

• Typographical errors
• Pricing errors
• Product-description errors
• Incorrect availability information
• Technical inaccuracies
• Outdated information

Where appropriate, we may correct such errors and update the affected information.

37. No Professional Design or Electrical Advice

Our website content, product descriptions, blog articles, recommendations, and customer-support information are provided for general informational purposes.

They are not a substitute for professional:

• Electrical advice
• Architectural advice
• Interior-design services
• Structural advice
• Engineering advice
• Building-code advice

Customers should obtain appropriate professional advice where their project requires it.

38. Limitation of Liability

To the extent permitted by applicable law, On-Light will not be responsible for losses arising from:

• Incorrect installation
• Improper use of a product
• Modification of a product
• Failure to follow installation instructions
• Use outside the product's specified conditions
• Electrical faults unrelated to the product
• Indirect or consequential losses arising from circumstances outside our reasonable control
• Delays caused by third parties such as courier companies

However, nothing in these Terms is intended to exclude liability that cannot legally be excluded or to remove consumer rights that cannot legally be waived.

Our responsibility for a defective, damaged, incorrect, or otherwise non-conforming product will be handled in accordance with applicable law and our Refund & Return Policy.

39. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Floods
• Earthquakes
• Fire
• War
• Civil disturbance
• Strikes
• Government action
• Transport disruption
• Major power or internet failures
• Epidemics or pandemics
• Courier disruptions
• Other circumstances beyond our reasonable control

Where such circumstances occur, we will make reasonable efforts to minimise the impact on customers.

40. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful use of our website, fraud, intentional misuse of our services, or violation of these Terms.

This provision does not apply to losses caused by our own unlawful conduct or to rights that cannot legally be waived.

41. Dispute Resolution & Customer Support

We encourage customers to contact us directly before pursuing any formal dispute.

Our first goal is to resolve legitimate complaints quickly and fairly.

For customer-support or dispute matters, please contact:

Email: info@onlightofficial.com
WhatsApp: 0321-7960122
Phone: 0321-7960122
We will review the matter and attempt to provide a reasonable resolution.

Where a dispute cannot be resolved through customer support, the parties may pursue any remedies available under applicable Pakistani law.

Pakistan's e-commerce policy direction has specifically emphasised customer support, dispute-resolution mechanisms, clearer refund/return procedures, and consumer redress in online commerce.

42. Governing Law

These Terms shall be governed by the laws applicable in Pakistan.

Where relevant, applicable provincial consumer-protection laws and other mandatory legal protections will also apply.

Nothing in these Terms is intended to deprive a consumer of rights that cannot legally be excluded.

43. Electronic Communications

By using our website and communicating with us electronically, you agree that we may communicate with you electronically for matters such as:

• Order confirmations
• Delivery notifications
• Customer support
• Refunds
• Returns
• Account notices
• Important policy updates

Electronic communications may be provided by email, website notification, SMS, WhatsApp, or other channels you have provided.

Pakistan's Electronic Transactions Ordinance, 2002 recognises electronic documents, records, communications, and electronic signatures in specified circumstances.

44. Changes to These Terms

We may update these Terms from time to time as our business develops, our services change, or applicable legal requirements change.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Where appropriate, material changes may also be communicated through the website or other channels.

Your continued use of the website after updated Terms take effect means that you accept the updated Terms to the extent permitted by applicable law.

45. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply.

46. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have permanently waived our right to enforce it later.

47. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Return Policy, Shipping Policy, and any product-specific terms, constitute the principal terms governing your use of our website and purchase of our products, except where a separate written agreement applies.

48. Contact Us

If you have questions about these policies, your personal information, an order, or any of our services, please contact us.

On-Light

Email: info@onlightofficial.com
WhatsApp: 0321-7960122
Phone: 0321-7960122
Website: www.onlightofficial.com

Our Commitment

We're building On-Light for the long term.

As a Pakistani lighting business, our aim is not simply to sell products online. We want to earn the trust of our customers through clear information, dependable service, and honest communication.

Lights People Love. Service You Can Trust.